Discover how to break down silos to deliver a consistently positive experience for customers across all channels and touch points
Unfortunately, the telco and cable industries are still at the bottom of the heap when it comes to customer satisfaction. Fortunately, you can change this perception!
Join us in Atlanta for what is still the only event in North America to focus on CEM strategies specifically for the telco industry, and find out how to to understand what your customers really want, and deliver the personalized service the modern market demands.
Plus, in the move from multi- to omni-channel sales and service, hear in-depth case studies focusing on different channels and touch points, to make sure none are neglected, and discover how to gain buy-in from each channel to ensure a seamless experience for customers.
Download the 2015 Agenda to find out more