Discover how to break down silos to deliver a consistently positive experience for customers across all channels and touch points

Unfortunately, the telco and cable industries are still at the bottom of the heap when it comes to customer satisfaction. Fortunately, you can change this perception!

Join us in Atlanta for what is still the only event in North America to focus on CEM strategies specifically for the telco industry, and find out how to to understand what your customers really want, and deliver the personalized service the modern market demands.

Plus, in the move from multi- to omni-channel sales and service, hear in-depth case studies focusing on different channels and touch points, to make sure none are neglected, and discover how to gain buy-in from each channel to ensure a seamless experience for customers.

Download the 2015 Agenda to find out more

View our CEM Telecom Global Series Video

2015 Speakers included:

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New for 2016!


Hear brand new case studies from nationwide wireless and wireline carriers, plus learn from MSOs to ensure you can replicate their success stories back in the office


Discover the CEM best practices from across the border, and contrast the experiences of US carriers with those from the Canadian market


Discuss how you can deliver an excellent experience in the corporate, as well as the consumer market, to ensure you continue to drive revenues from this potentially highly lucrative customer base


Participate in brand new interactive workshops and gain hands-on, practical advice on how to gain company-wide buy-in for your CEM strategies

Meet and network with SVPs/VPs/Directors/Managers/Specialists of:


Customer Experience


Customer Service


Customer Care


Customer Operations


Call Center Operations


Customer Support


Client Experience


Customer Service & Sales




Customer Management


Customer Strategy


Commercial Operations



Hear what your peers said about Telecoms IQ’s Customer Experience Management in Telecoms: North America Summit:

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