Transform your CEM strategy by delivering a more personalized, value-added customer experience
86% of buyers will pay more for a better customer experience - CEI Survey
New innovations, falling barriers to entry and an increasingly demanding customer base mean that telcos need to up their game!Too often the response to this increasingly competitive market place has been to offer discounts, cut investment and put pressure on an already tight margin. However, genuine investment in long-term CEM strategies will deliver competitive advantage through increased brand loyalty, efficiency savings and a more engaged customer base to market value-added products and services to.
Join us again in Atlanta for the 7th CEM in Telecoms North America Forum – the longest-running event of its kind in North America – representing the largest established community of senior telecom professionals – with a consistent track-record of delivering clear, actionable insights and growth strategies.
Download the 2016 agenda to find out more!