Transform your CEM strategy by delivering a more personalized, value-added customer experience

86% of buyers will pay more for a better customer experience - CEI Survey

New innovations, falling barriers to entry and an increasingly demanding customer base mean that telcos need to up their game!

Too often the response to this increasingly competitive market place has been to offer discounts, cut investment and put pressure on an already tight margin. However, genuine investment in long-term CEM strategies will deliver competitive advantage through increased brand loyalty, efficiency savings and a more engaged customer base to market value-added products and services to.

Join us again in Atlanta for the 7th CEM in Telecoms North America Forum – the longest-running event of its kind in North America representing the largest established community of senior telecom professionals – with a consistent track-record of delivering clear, actionable insights and growth strategies.

Download the 2016 agenda to find out more!

Early-Confirmed Speakers for 2016 Include:

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Why You Should Choose Us!


Hear brand new case studies from nationwide wireless and wireline carriers, plus learn from MSOs to ensure you can replicate their success stories back in the office


Discover the CEM best practices from across the border, and contrast the experiences of US carriers with those from the Canadian market


Discuss how you can deliver an excellent experience in the corporate, as well as the consumer market, to ensure you continue to drive revenues from this potentially highly lucrative customer base


Participate in brand new interactive workshops and gain hands-on, practical advice on how to gain company-wide buy-in for your CEM strategies

Network with SVPs, VPs, Directors and Managers of:


Customer Experience


Customer Service


Customer Care


Customer Operations


Call Center Operations


Customer Support


Client Experience


Customer Service & Sales




Customer Management


Customer Strategy


Commercial Operations



Hear what your peers said about Telecoms IQ’s Customer Experience Management in Telecoms: North America Summit:

View our CEM Telecom Global Series Video

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