Who you will meet at Customer Experience Management in Telecoms – North America:

SVPs/VPs/Directors/Managers/Specialists of:


  • Customer Experience
  • Customer Service
  • Customer Care
  • Customer Operations
  • Call Center Operations
  • Customer Management
  • Social Media
  • Marketing
  • Loyalty
  • Quality Management
  • Commercial Operations
  • Sales

Learn how to establish a cross-functional approach to CEM and deliver a seamless customer experience across multiple touch points whilst maximising your profitability

Fierce competition in the telecoms market in North America is forcing every carrier to ask themselves: how do I differentiate myself and protect my subscriber base? All carriers would agree that the customer experience is a key differentiator but – at a time of huge cost pressures – how do you justify the investment as a “must-have” rather than a “nice-to-have”?

Telecoms IQ’s 2nd Customer Experience Management in Telecoms – North America summit is the only event tailored to addressing these critical CEM issues for the telecoms industry. Come and hear CEM transformation stories from your senior-level telecoms peers and collaborate with them to raise standards in CEM across the industry. Plus, learn from cross-industry speakers and benchmark your strategies with those sectors renowned for their customer experience!

Download your draft programme for CEM in Telecoms: North America now!

Past Keynote Speakers at CEM in Telecoms North America included:

carol Carol Borghesi
SVP of Customers First Culture
TELUS


colin Colin Shaw
Best-selling Author, Founder and CEO
BEYOND PHILOSOPHY


lynn_Costlow Lynn Costlow
VP of Customer Service
US CELLULAR


Hear leading CEM Case Studies from:

The cutting-edge agenda will address your biggest CEM challenges including:

  • How do I implement a cross-functional CEM strategy and engage employees right across the organization?
  • How do I maximize the profitability of my CEM initiatives and demonstrate an ROI to secure the commitment of senior management?
  • How do I develop my self-service channels and ensure they deliver a good customer experience whilst saving costs?

You will find the inspiration you need through a stimulating mixture of case study presentations, peer-to-peer roundtable sessions and expert-led panel discussions. Plus, take advantage of the many networking opportunities with VPs and Directors in charge of the customer experience from leading carriers across North America.

Listen to your CEM in Telecoms – North America podcasts here:

Top five reasons to attend Customer Experience Management in Telecoms North America:

  • Come and benefit from the only event tailored to addressing CEM challenges within the telecoms industry and learn from industry-specific case studies led by your peers
  • Benchmark your CEM strategies with cross-industry speakers selected from sectors renowned for their customer experience!
  • Learn how to establish a cross-functional approach to CEM in order to deliver a seamless customer experience across multiple touch points
  • Determine how to manage the volume of your customer data and use the voice of the customer to drive improvements in the customer experience
  • Establish how to leverage self-service and social media channels to radically improve the customer experience whilst saving costs

Pre-Conference Workshop:
Tuesday 23rd October 2012

Examining how to break down departmental silos and establish a cross-functional approach to improving the customer experience across multiple touch points

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Don't miss your opportunity to be part of Telecoms IQ's Customer Experience Management in Telecoms conference. Download your copy of the Customer Experience Management in Telecoms agenda now!


Past attendees of Customer Experience Management in Telecoms – North America said:

“The event was very valuable in terms of learning where we differ from the rest of the industry and on gaining contacts to have additional discussions”
Peter Cohoe, Director of Quality Management, MTS Allstream
“It was great to share and receive information on the customer experience activities of my peers in the telecoms industry”
Christopher McKenzie, Director of Customer Management & Operations, Public Mobile

Customer Experience Management in Telecoms Partners:
Media Partners
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